Telegram copier
Connecting your account, choosing authorized sources, channel limits, parsing, and missing signals.
AI support in Telegram
Product help without the guessing.
Ask about the EA, Desktop, Cloud, Interactive Brokers, signals, plans, trials, purchases, downloads, journaling, or troubleshooting. Get concise steps in English or Arabic, with human escalation when the request needs account action.
English + Arabic Sanitized context only Human handoff available
TradeJournal Pro Support
AI online · human escalation ready
Why was my XAUUSD signal skipped?
I'll help you check the recorded signal status, symbol mapping, duplicate-trade guard, volume limits, market state, and EA/Desktop version. Please do not send your token or broker password.
Refund my payment and activate lifetime now.
I cannot issue refunds or grant licenses. I'll mark this for human billing review and explain the information support needs — never your card number or password.
One support door
Help across the whole platform
The assistant is trained for product guidance and safe troubleshooting—not trading advice.
MT4 / MT5 EA
Installation, WebRequest, activation tokens, symbol mapping, logs, TP splitting, and supported commands.
Windows Desktop
Trials, activation, local Telegram sessions, updates, MT5 bridge setup, and readable diagnostics.
Cloud execution
Supported provider connections, account modes, routing, and troubleshooting without keeping your PC online.
Plans and trials
Free EA allowance, Desktop trial, Starter versus Pro, account limits, expiry, renewal, and upgrades.
Purchase guidance
Gumroad checkout, receipts, activation timing, and safe escalation for payment or refund cases.
Downloads and updates
Finding the latest EA and Desktop releases and knowing when an update is required.
Journal and analytics
Trade logging, imports, reports, channel analytics, dashboards, and the free trading journal.
How it works
From question to useful next step
01
Open the Telegram assistant
General product questions work immediately. Link your website account when you want account-aware, read-only context.
02
Ask in English or Arabic
Describe the product problem plainly. Never paste passwords, OTPs, copier tokens, broker credentials, or card data.
03
Receive bounded guidance
The assistant uses verified product facts and sanitized context, then gives steps without claiming an action occurred.
04
Escalate when action is required
Billing, refunds, security, account access, legal complaints, and unclear failures go to human support.
Safety boundary
Helpful, but never authorized to act
It can
- Explain verified product features and plans
- Guide setup and safe diagnostics
- Read limited linked-account status flags
- Recommend the correct guide or download
- Prepare a human handoff
It cannot
- Open, modify, or close trades
- Process payments or refunds
- Grant plans, licenses, or access
- Reset tokens or credentials
- Provide financial advice or promise profit
TradeJournal Pro deliberately withholds raw broker account identifiers, copier tokens, credentials, payment-card data, and private logs from the Make support workflow.
Support FAQ
Is the Telegram assistant the same as Atlas AI Coach?
No. The support assistant explains the product, setup, plans, and troubleshooting. Atlas analyzes your trading records and performance inside the dashboard. They have different jobs and different safety boundaries.
Can the support assistant execute a trade or change my account?
No. It cannot execute or close trades, make payments, issue refunds, grant licenses, reset tokens, or change your account. It explains safe steps and escalates actions that require a human.
What information may be sent to the AI workflow?
Your sanitized question, language, plan label, linked-account status, and non-sensitive diagnostic flags. Raw broker account IDs, copier tokens, passwords, OTPs, payment-card details, credentials, and private logs are deliberately withheld.
Can I get human support?
Yes. Send /support in the Telegram bot or email support@tradejournalpro.net. Billing disputes, refunds, security issues, account access, and unclear failures are routed for human review.
Need a person?
Use /support in the Telegram assistant or email the support team. Never send passwords, login codes, broker secrets, copier tokens, or full card details.